Contact Us
The Larch Vaultmere support team is available to answer questions about accounts, deposits, withdrawals, charting, and AI tools. Assistance is provided through official channels—no personalised investment advice or profit guarantees are offered.
Send your inquiries via email
Before reaching out, please have your account email, type of inquiry (registration, payment, technical), and any relevant screenshots ready. Providing detailed information helps resolve your issue more quickly and efficiently.
Priority is given to inquiries about active trades or pending withdrawals whenever feasible. For your security, we will never request your full password or two-factor authentication codes via unsolicited emails.
If you don’t have an account yet, you can sign up quickly on the registration page and return here with any questions. Also, please consult the FAQ for details on fees, security measures, and available markets.
Always include a clear subject line (for example, “Withdrawal Pending,” “2FA Help,” or “Fee Question”). Most inquiries receive a first response within a few hours; higher volumes or payment processing delays may extend response times, with updates provided as status changes.
